Refund Policy

Refund Policy

At Vezenev, your satisfaction means everything to us. Once a return is approved, we ensure your refund is processed promptly, carefully, and transparently — providing you with a smooth, stress-free, and reliable experience every time.

1. Refund Approval
Refunds are processed only after we receive and inspect the returned item.
Our quality assurance team carefully evaluates each product to confirm its condition and eligibility.
Once your return is approved, your refund will typically be processed within 14 business days.

2. Refund Method
All refunds are issued to the original payment method used during checkout.
Depending on your bank or card provider, please allow an additional 3–5 business days for the refunded amount to appear in your account.

3. Non-Refundable Charges
Please note:
• Shipping fees are non-refundable, even if the entire order is returned.
• If the return is not caused by a Vezenev error, return shipping costs may be deducted from your refund.
• Refunds do not apply to final-sale or non-returnable items clearly marked at the time of purchase.

At Vezenev, we approach every refund with fairness, care, and integrity — because your trust matters as much as your confidence in every piece you wear.