Cancel/Change Order

Order Policy

At Vezenev, we take pride in delivering premium-quality products and a seamless shopping experience built on trust, precision, and care. Every order is handled with attention to detail — and if something doesn’t go as planned, our team is committed to making it right promptly, fairly, and always with your satisfaction in mind.

Order Changes & Cancellations
Please double-check your order details — including size, color, and quantity — before completing checkout to avoid mistakes.

Cancellations:
• Orders may be canceled within 24 hours of purchase, subject to a 10% cancellation fee.
• Once an order has been processed or shipped, cancellation may no longer be possible.
To request a cancellation, please email support@vezenev.com and include your order number for faster processing.

Exchanges
We currently do not offer direct exchanges for incorrect selections such as size or color.
If you made a mistake, you may cancel your order within 24 hours and place a new one.

Need help choosing the right fit or product? Our support team is happy to assist before checkout to make sure your order is perfect.

Returns & Refunds
We accept return requests within 120 days of delivery. After this period, all sales are final.

Eligible for return if:
• The item arrived damaged or defective
• You received the wrong product
• The product differs significantly from its online description

Not eligible for return if:
• The item has been used, washed, or altered
• It has minor cosmetic flaws (e.g., loose threads)
• It’s missing original tags or packaging
• The damage was not caused by Vezenev

How to Request a Refund
To start a refund request, please email support@vezenev.com with the following:
• Your order number
• Photos or videos clearly showing the issue
• Proof of purchase
• Shipping receipt (if applicable)

⚠️ Do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Processing
Refunds are issued within 7 business days after the returned item has been received and inspected.
You’ll receive a confirmation email once your refund has been processed.
Refunds include original shipping charges.
If your refund hasn’t appeared within 10–15 business days, please contact your payment provider for assistance.

Important Notes
• Return window: 120 days from delivery
• Return shipping costs: Customer’s responsibility (unless caused by a Vezenev error)
• Vezenev is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!

Email: support@vezenev.com
Address: 705 Kingsford Dr, Lumberton, TX 77657, United States
Store: Vezenev
LLC: VEZENEV SHOP LLC