Return Policy

Return & Exchange Policy

At Vezenev, your satisfaction is our highest priority. We’re committed to providing every customer with a smooth, secure, and worry-free shopping experience on vezenev.com. If your purchase doesn’t meet your expectations, our return and exchange policy is designed to be simple, fair, and customer-first — so you can shop with complete confidence.

Eligibility for Returns
You may request a return if your item meets the following conditions:
• The item is unused, unworn, and includes all original tags
• It is returned in its original packaging
• You can provide proof of purchase (such as an order confirmation or receipt)

Please note: Items that are used, washed, damaged, or missing original packaging may not qualify for a full refund.

Return Timeframe
All return requests must be submitted within 30 days of receiving your order. Requests made after this period cannot be accepted.

How to Start a Return
To initiate a return, please contact us at support@vezenev.com with the following details:
• Your full name and order number
• A copy of your order confirmation or receipt
• A brief explanation of the reason for your return
• A photo or video of the item (especially if it arrived damaged, defective, or incorrect)

Our customer support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
• Original shipping fees are non-refundable
• If the issue was caused by our mistake, we’ll provide a prepaid return label
• We recommend using a trackable shipping service to ensure your package arrives safely

Exchanges
We’re happy to offer exchanges in the following cases:
• The item arrived defective or damaged
• You received the wrong size, color, or style

To request an exchange, please email support@vezenev.com with your replacement details. Once approved, we’ll ship your new item as soon as possible.

Exceptions & Limitations
Returns or exchanges may be refused or partially refunded if:
• The request is made after 30 days from the delivery date
• The item shows signs of wear, washing, or alteration
• The item was marked as final sale or non-returnable at checkout

At Vezenev, we operate with fairness, transparency, and care. Your satisfaction isn’t just a promise — it’s the foundation of everything we do.

Contact Information
VEZENEV SHOP LLC
Address: 705 Kingsford Dr, Lumberton, Texas 77657, United States
Email: support@vezenev.com